Cookie Policy
Last Updated: August 12, 2026
1. Introduction
Our website, https://vicunaair.com (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts and web beacons?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
A web beacon (or pixel tag) is a small tracking technology that may be used to understand website activity, measure interactions, or support advertising. Cookies, pixels, scripts and similar technologies are referred to collectively in this policy as cookies or similar technologies.
4. How We Use Cookies
We use cookies for the following purposes:
- Technical or functional cookies: Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website (e.g., maintaining your booking access session).
- Analytics cookies: We use Google Analytics (via Google Tag Manager) to understand how visitors interact with our website. These cookies collect information such as pages visited, time spent on site, and general usage patterns. This data helps us improve the experience for our guests. Analytics cookies are only placed after you provide consent via our cookie banner.
- Advertising / Marketing cookies: We use the Meta Pixel to measure advertising effectiveness and support advertising activities. These technologies are only used after you provide consent through our cookie banner.
- Third-party payment cookies: When you proceed to payment, you are redirected to a secure payment page hosted by our payment provider, Shift4 (Credorax). Shift4 may place cookies or similar technologies on that hosted page for payment processing, fraud prevention, security, and session management. Those technologies are set by Shift4 rather than by Vicuna Air and are subject to Shift4's own privacy and cookie information.
- Security: We use cookies to help identify and prevent security risks.
Cookie consent and controls: Non-essential analytics and advertising/marketing technologies will not be used unless you have made an affirmative choice through our cookie banner. Our cookie controls are intended to allow you to accept or reject non-essential cookies and manage choices by purpose. You can later change or withdraw those choices as described in section 7.
5. Placed cookies
The table below describes the cookies and similar technologies used on our website. We review this inventory periodically. Cookie names, providers and durations should reflect the technologies actually deployed on the live website.
| Cookie Name | Purpose | Duration |
|---|---|---|
| sb-*-auth-token | Essential: Maintains your secure session with our booking platform. | Session / varies by authentication configuration |
| vicuna_manage_booking_id | Essential: Used to securely identify and display your flight details after verification. | 15 Minutes |
| vicuna_cookie_consent | Essential: Stores your cookie preference choices/settings. | 1 Year |
| _ga, _ga_* | Analytics: Set by Google Analytics to distinguish unique users and track site usage. Only placed if you accept analytics cookies. | 2 Years |
| _fbp | Advertising / Marketing: Set by the Meta Pixel to measure advertising effectiveness and support advertising activities. Only placed if you accept advertising cookies. | 3 Months |
| _gid | Analytics: Set by Google Analytics to distinguish users across a single day. Only placed if you accept analytics cookies. | 24 Hours |
| _gcl_* | Advertising / Marketing: Set by Google Ads to link a visit to an advert you clicked and measure resulting bookings. Only placed if you accept advertising cookies. | 90 Days |
| li_fat_id, bcookie, lidc | Advertising / Marketing: Set by the LinkedIn Insight Tag to measure advertising effectiveness and support advertising activities. Only placed if you accept advertising cookies. | Up to 1 Year |
| va_attr_first | Advertising / Marketing: Records the first marketing source that brought you to our website, so we can understand which campaigns lead to bookings. Only placed if you accept advertising cookies. | 180 Days |
| Shift4 (third-party) | Payment: Cookies or similar technologies may be set by Shift4 (Credorax) on its hosted payment page to process payments, prevent fraud, provide security, and manage the payment session. These are not set by Vicuna Air. | Determined by Shift4 |
6. Your rights with respect to personal data
Where our use of cookies or similar technologies involves the processing of personal data, applicable data protection law may give you rights in relation to that data. Please see our Privacy Policy for details of those rights and how to exercise them.
7. Enabling/disabling and deleting cookies
You can change or withdraw your cookie preferences at any time using the cookie settings available on our website. Non-essential cookies can be rejected without preventing access to the website, although essential cookies may still be used where required for the website or a service you request to function.
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. For more information about these options, please refer to the instructions in the Help section of your browser.
8. Contact and Company Details
Vicuna Air Limited
Email: fly@vicunaair.com
Registered Office: 48 King St, King's Lynn, Norfolk, United Kingdom, PE30 1HE
Head Office: 151a Sydney St, Chelsea, London, United Kingdom, SW3 6NT