VICUNA AIR: TERMS & CONDITIONS

3.1. Contracting Carrier

Vicuna Air acts as the principal in this contract for your air transportation. However, Vicuna Air does not own or operate the aircraft. All flights are performed by Talon Air, a fully FAA-licensed Direct Air Carrier (or other licensed carriers).

3.2. DOT Compliance

While Vicuna Air is a UK-registered entity, we comply with applicable U.S. Department of Transportation (DOT) regulations for public charters where flights touch U.S. soil.

3.3. Identity of Carrier

The flight you book is a public charter. Talon Air exercises full operational control over the aircraft and is responsible for all aspects of flight safety.

4.1. Peace of Mind (Escrow Protection)

To ensure your financial security, all funds paid for future travel are held in a secure Escrow Account managed by Avitrust. Your money is not released to Vicuna Air until your flight has successfully departed. This ensures that your investment is protected against cancellation or insolvency.

4.2. Payment Gateway

All transactions are processed securely via Shift4.

5.1. Standard Ticket Inclusions

Your base fare constitutes a "Pack Unit," which includes transport for one human passenger and one eligible pet, along with applicable taxes and the standard baggage allowance defined in your booking confirmation.

5.2. Add-Ons: Extra Pack Members

We understand that families come in different shapes and sizes. You may expand your booking by purchasing the following add-ons at a fixed rate (as specified at the time of booking):

• Extra Human: You may add a maximum of one additional human passenger to your booking.
• Extra Pet: You may add a maximum of one additional pet to your booking.
• The "Full Pack": You may purchase both an extra human and an extra pet (subject to the maximum of one of each per primary booking).

Note: All add-ons are strictly subject to aircraft capacity and availability. We recommend booking these extras immediately to secure space.

5.4. Ticket Transferability

If you cannot travel within the non-refundable window (under 70 days), you may transfer your seat (and any add-ons) to another person and/or pet, subject to our approval of the new passenger/pet documentation. You must contact Vicuna Air support immediately to facilitate this name change.

6.1. Documentation & Upload Process

Requirements: You must possess valid Passports (where applicable) and up-to-date Vaccination Records for all traveling pets.

The Process: Upon booking, you will receive an email prompt guiding you to upload these required documents to our secure portal. We will send frequent reminders to ensure your file is complete well in advance of your journey.

Responsibility: While we are experts in paperwork and will proactively guide you, the final responsibility to ensure all documents are valid and present at the time of travel lies with you. Failure to present valid original documentation at check-in will result in denied boarding without refund.

6.2. Health

Pets must be fit to travel. We reserve the right to request a veterinary certificate dated within 10 days of travel to ensure your pet is healthy enough to join the Pack.

6.3. Behaviour & Professional Handling

Vicuna Air flights are staffed by highly skilled, professional dog trainers and handlers.

Authority: Our handlers and the Captain have absolute authority to determine if a pet poses a safety risk.

Aggression: Any pet displaying unmanageable aggression or posing a threat to the safety of other passengers or pets may be denied boarding. In such rare events on the day of travel, fares are non-refundable.

7.1. Handover & Collection

Vicuna Air staff will collect your pet from the designated location or you must hand them over to our team at the departure terminal.

7.2. Emergency Medical Authority

By booking Biscuit Class, you grant Vicuna Air and its staff in loco parentis status. In the unlikely event of a medical emergency during transport where you cannot be reached, you authorise Vicuna Air staff to make immediate medical decisions in the best interest of the pet, including authorising veterinary treatment upon landing. You agree to indemnify Vicuna Air for all reasonable veterinary costs incurred.

8.1. Timing

Please arrive at the private terminal at the time specified in your itinerary (typically 60-90 minutes before departure). This allows for a stress-free process.

8.2. Screening

All passengers and baggage are subject to security screening. Pets will be screened in a humane and gentle manner.

9.1. Permitted Use

You agree to use the Vicuna Air website only for lawful purposes. You strictly may not:

• Use the site to make fraudulent bookings.
• Scrape, copy, or monitor our content using bots or automated systems.
• Use our brand or content for commercial purposes without written consent.

9.2. Intellectual Property

The "Vicuna Air" name, logo, and "Fly Gently" ethos are the intellectual property of Vicuna Air Ltd. All website content is protected by copyright.

10.1. Carrier Liability

Liability for personal injury or death of human passengers, and for loss/damage to baggage, is governed by the Montreal Convention or Warsaw Convention where applicable to international carriage.

10.2. Pet Liability

While we take every precaution to ensure a premium experience, animals are living creatures. Vicuna Air is not liable for illness, injury, or death of a pet resulting from a pre-existing condition, age, or the pet's own behaviour/anxiety, unless caused by the gross negligence of Vicuna Air staff.

10.3. Indemnity

You agree to indemnify Vicuna Air against any claims, damages, or costs (including cleaning or repair fees) caused by your pet's behaviour on board or in the terminal.

11.1. Governing Law

These Terms are governed by the laws of England & Wales.

11.2. Dispute Resolution

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England & Wales. However, for flights originating or terminating in the USA, passengers may also have rights under US Department of Transportation regulations.

11.3. Severability

If any part of these Terms is found to be unenforceable, the remainder shall remain in full force and effect.