Flight Preparation Guide
Your journey begins long before takeoff. We've curated a seamless timeline to ensure you and your companion are ready for the skies.
This gives an overview of what to do pre-flight. For country specific vaccine and document requirements, see our Pet Documentation Checklists.
Pre-flight Preparation Check-list
2–3+ Months Before
Your Portal & Vet Prep
Once booked, you'll receive an invitation to your personal document portal. We'll outline everything required for your specific route and pre-fill any regulatory forms ready for your vet. Just follow our prompts – we manage the paperwork.
2–3+ Months Before
Your Portal & Vet Prep
Once booked, you'll receive an invitation to your personal document portal. We'll outline everything required for your specific route and pre-fill any regulatory forms ready for your vet. Just follow our prompts – we manage the paperwork.
Your vet appointment window opens. We will have briefed you on exactly what your vet needs to provide. Upload any certificates or health documents to your portal as soon as they're ready and we'll take it from there.
25–30 Days Before
Vet Appointment
25–30 Days Before
Vet Appointment
Your vet appointment window opens. We will have briefed you on exactly what your vet needs to provide. Upload any certificates or health documents to your portal as soon as they're ready and we'll take it from there.
10 Days Before
Final Checks
We'll review everything in your portal and handle any outstanding regulatory steps on your behalf. If we need anything from you, we'll be in touch directly – otherwise, consider it covered.
10 Days Before
Final Checks
We'll review everything in your portal and handle any outstanding regulatory steps on your behalf. If we need anything from you, we'll be in touch directly – otherwise, consider it covered.
Depending on your destination, your vet may need to administer a short treatment before departure. We'll let you know well in advance if this applies to your route, and exactly what to ask for.
2–3 Days Before
Pre-flight Treatment (if required)
2–3 Days Before
Pre-flight Treatment (if required)
Depending on your destination, your vet may need to administer a short treatment before departure. We'll let you know well in advance if this applies to your route, and exactly what to ask for.
On The Day
Relax. We handle the details so you can enjoy the journey.
Pre-flight Walk
We recommend that before being collected by your chauffeur that you take your pet for a long walk to ensure they are relaxed and ready for take-off.
Chauffeur Collection
A chauffeur will collect you from your front door and drive you to one of our lounges.
Parking
There is free parking for anyone dropping you off, and they are more than welcome to wave you off from our private partner lounges.
Socialisation
An hour before the flight, pets will meet and get to know each other in the lounge. This helps us finalise the best seating for the aircraft. It’s also a nice chance to meet your fellow passengers.
Easy Security
Everything will be in order following our pre-flight support. Your passports and pet paperwork have a check, and you will whizz through our private, quick, and easy security. Not a queue in sight.
To the Aircraft
A short walk along the tarmac to the plane, or if you choose, have a member of our team drive you.