Biscuit Class
For times when you aren’t able to fly with your pet, book them into Biscuit Class for premium solo pet travel.
Where pets NEVER fly in the hold.
Concierge Care
A Vicuna Concierge sits right next to our Biscuit Class travellers - with plenty of in-flight tummy tickles at the ready.
Pre-Flight Preparation
Pre-flight preparation includes personal video calls for us to meet your pet, full documentation management, and a final pre-departure check.
In Flight Updates
On flight day – we keep you fully informed with live updates while your pet is in the air.
Luxury Lounges
When dropping off and picking up your pet, you are more than welcome to wait in our luxury private partner lounges.
Small and mid-size dogs (think Pugs or Cocker Spaniels) get to travel in our luxurious travel pods right there in the cabin.
Larger dogs get to relax on a lovely sheepskin rug next to one of our Vicuna Concierges.
Cats and other domestic pets, travel in their owners’ carriers, which likewise sit in the cabin next to our Vicuna Concierge.
We make sure the experience is not just incredibly safe from a flying perspective, but an enjoyable experience for your pet in its own right.
Book
Simple steps to secure your pet's journey
Search
Search for flights using the Vicuna Air flight search tool or view a full list of our routes here.
Search
Search for flights using the Vicuna Air flight search tool or view a full list of our routes here.
Receive Tickets
Once your booking is received, we issue your tickets and a pre-flight questionnaire about your pet so we understand how we can accommodate them best.
Receive Tickets
Once your booking is received, we issue your tickets and a pre-flight questionnaire about your pet so we understand how we can accommodate them best.
Dog Pods
We order a custom dog pod for your pet to be used on the flight. This ensures your pet is secure and comfortable during the flight.
Dog Pods
We order a custom dog pod for your pet to be used on the flight. This ensures your pet is secure and comfortable during the flight.
Documentation Managed
We handle the entire pet documentation process for you. Review what's involved for your route in our route-specific checklists.
Documentation Managed
We handle the entire pet documentation process for you. Review what's involved for your route in our route-specific checklists.
On the Day
Simple steps to secure our journey together
A Walk Nearby
Take a walk nearby, at one of our tried and tested dog walks close to our airports.
Arrival
An hour before the flight, drop off your pet – you are welcome to stay right up until we board if you would like.
Socialisation
An hour before the flight, pets will meet and get to know each other. This helps ensure a calm cabin and is easiest for the dogs to get used to each other.
Pre-flight Walk
Your pet will be taken on another pre-flight walk before boarding.
In Flight
Each pet is looked after by our Vicuna Concierge team, who will tend to your pet's every need.
Live Tracking
You can keep track of your pet’s flight on flight radar, and we will send you regular updates and WhatsApp photos of your pet relaxing to keep you in the loop.
In The Air
What to expect once your pet is on board
Arrival
When we land, we clear your pet through customs for you. Within minutes, you can reunite with your pet in the lounge or arrange direct transport.
Post-Flight Walk
As soon as they land, we will gladly take them for a quick walk and if they are hungry, we will give them some food – always according to your instructions.
Pickup at Lounge
When picking up your pet, relax in the private lounge with tea, coffee, or a gin and tonic - with all amenities you would expect when in the private jet world.
Door-to-Door
If you can’t be there, our concierge team can arrange collection and drop-off on your behalf.